Shipping & Policies

We are proud of the love and attention that goes into creating our products & value our relationship with our customers. If you have any questions or concerns please don't hesitate to contact us at info@emogeneandco.com.

We ship Monday, Wednesday and Friday weekly and will do our best to ship within two business days. Orders placed on the weekend will be shipped the following Monday.

We are not responsible for orders where tracking indicates that the item has been delivered but you have not received it. However, we will do our best to help you resolve the matter. We are not responsible for orders yet to be delivered and still "in transit". If you experience a delay in your order "showing in transit" please do not hesitate to contact us at info@emogeneandco.com and we will happily assist you in tracking your order. 

*EMOGENE & CO. IS NOT RESPONSIBLE FOR USPS, FIRST CLASS ORDERS, AND UPS THAT ARE LOST OR DAMAGED IN SHIPMENT. We are unable to file a claim on your behalf for any missing/damaged mail. 

 

Flat Rate Shipping

Anywhere in the United States: $8.95

 

International Orders

We are currently only shipping within the USA/Canada. 

 

Accepted Payment Methods

We accept PayPal and major credit cards. Orders will not be shipped until they have been received and cleared. We do not save your credit card information unless you opt in to subscriptions.

 

Refunds & Exchanges

Due to the nature of our products, returns cannot be accepted once they have left our production facility, but we want you to be completely satisfied with your order, so if you are not happy, please contact us!   info@emogeneandco.com)

We offer replacements only in the following cases:

• Wrong product delivered

• Damaged product delivered

 

Privacy Policy

Respecting customers’ privacy is important to us and we will act responsibly with your information. We will not sell, trade, or lend your information to unauthorized third parties. When you place an order with Emogene & Co., we use the information to confirm, process and track your items, or to contact you via email, mail or telephone if we have any concerns about your purchase. When you enter your email address or phone number, we may contact you to inform you of new items, promotions, sales, and events.